Strategic Quality Management and Customer Satisfaction Paper

In today?s rapidly changing world, an on-going value platform merchant ship help to attach the timber of a product or service an arrangement produces. The plan can help to meet and or surpass the standards of the product and free-base an on time delivery system. To be able to receive a successful improvement plan, an agreement must oblige a well-designed strategical plan that is in line with the armorial bearing and vision of the validation. This paper go forth discuss how quality is linked to Huffman truck Co.?s strategic plan objectives, analyze the procedure improvement plan that the Huffman soon uses and give examples of the tools and techniques used to broadsheet quality. Lastly, this paper will rise who has the ultimate responsibility for quality assurance, and the extent to which the organization?s process improvement plan is related to their strategic plan. Huffman truck Company was established in 1936 with a single tractor-trailer. The ripening of th e companion was the direct final result of World struggle II and the increased demand for carrier wave go between factories in the Midwest to ports on the eastern hemisphere Coast. By 1945, the fleet had increased in size to 16 tractors and 36 trailers. The business relationship forged with the U.S. Government continues today. Huffman trucking continued to grow from internal sales and the acquisition of of import Eastern regional carriers. This growth has enabled Huffman Trucking to continue to be privately held. Their mission statement is ?To be a profitable, growing, adaptive family in an intensively competitive logistical work business environment. And the vision is ?To be a model company to our stockholders, employees, customers and all stakeholders?. (University of Phoenix- Virtual Organization, 2000, p. 1) In recount to do this the organization needs to link quality and process improvement to the strategic plans and objectives using the various... If you want t! o get a full essay, ordain it on our website: OrderCustomPaper.com

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